Product Inquiry
For public product material, solution overview, package access and pre-cooperation consultation.
support@chizhili.example.com
Contact & Support
Offer clear public contact points first, then route each request into the correct support path.
The contact page carries public consultation, installation assistance, release verification and support-routing guidance so clinicians and partners can find the right entry point quickly while understanding privacy and responsibility boundaries.
Support Funnel
Public Inquiry
入口
24/7
公开页长期保留咨询入口，用于合作资料获取、产品沟通与安装支持。
范围
3
支持边界明确，不在公开页受理任何隐私业务数据。
企业级联系方式、合作咨询与公开资料申请统一归口
下载、FAQ、联系支持三条路径形成闭环
Installation & Deployment
For Android installation, OTG connection, version verification, download chain and field deployment questions.
Weekdays 09:00 - 18:00
After-Sales Response
For triaging support requests within the scope of the public site, without carrying private tickets involving patients, doctors or hospitals.
Public response within 48 hours
Support Boundaries
Contact options can stay open, but the processing boundary must be even clearer than the contact itself.
公开联系页聚焦安装包下载、版本核验、合作咨询与公开资料获取，不处理隐私业务数据。
01
Public contact points handle product consultation, installation guidance, download chains, release updates and FAQ routing only.
02
Any issue involving real patients, doctors, hospitals, measurement records or internal accounts must be redirected into authorized terminals and internal support workflows.
03
Emails and public support channels must never carry treatment data, patient screenshots or any sensitive business information.
Cooperation Form
提交合作咨询
合作表单用于提交产品咨询、渠道合作、服务落地沟通与演示预约，我们会按填写信息尽快联系您。
提交成功后，页面会直接显示提交结果与时间。
提交后会同步通知对应的商务或支持联系人。
当前表单只处理公开咨询，不接收隐私诊疗数据。