Technical Support

Clarify the most frequent field questions first, then escalate into deeper deployment support.

The support page focuses on Android installation, OTG connection, USB permissions, normalization, release verification and public privacy boundaries through searchable FAQ content.

View Support Open Download Center
Support Center Field Questions
分类 4

围绕安装准备、连接确认与版本说明组织公开答疑。

边界 3

明确 FAQ 只处理公开支持信息，不承担业务登录和隐私数据查询。

把高频问题收束成分类化面板，减少用户在多个页面之间跳转。

FAQ Library

Use categorized FAQs to handle real deployment questions instead of offering only a contact address.

围绕安装准备、连接确认、版本说明与现场使用，整理一套可快速查阅的公开答疑入口。

Install APK 优先解决安装入口、权限与版本核验问题。
Connect Ready 把现场连接确认拆成显性问题，降低沟通与处理成本。
Boundary Public FAQ 只处理公开问题，不混入专属业务入口。

Download: review Android APKs, versions and checksums

公开支持入口

查看

Workflow: understand connection, normalization and sync logic

公开支持入口

查看

Overview: see architecture, technical proof and capability boundaries

公开支持入口

查看

Device Connection

Confirm OTG is enabled, reconnect the NWT device, review the system USB behavior and ensure the permission prompt is not blocked. If it still fails, replace the OTG cable and inspect connection logs first.

Check serial permissions, cable stability and power supply first, then inspect command padding, byte order and serial port occupancy.

Installation & Update

Confirm the Android version meets requirements, unknown-source app installation is allowed, and the MD5 / SHA256 from the download page still matches.

The public download page highlights the stable release so clinical teams receive a reviewed build first. Beta packages are not positioned as the main entry.

Measurement Workflow

The empty-load baseline is the reference point for later live spectrum correction. Skipping Normalize directly affects valley detection and force conversion stability.

Re-run the empty-load baseline when it has expired, when the device has been reconnected or when environmental interference has changed significantly.

Verification & Compliance

Check the file size, MD5 and SHA256 shown on the download page. If any verification fails, stop the install and download the package again.

The public site only handles presentation, downloads and support. Any patient, doctor, hospital or treatment records must remain inside authorized terminals and controlled backend services.

Support Boundaries

The public support page solves public-facing issues without exposing internal system entries or private data.

Public support content covers installation, connectivity, verification, versioning and compliance only. Anything involving real patients, doctors, hospitals, measurement records or internal accounts must remain inside authorized terminals and controlled service processes.

公开安装问题

覆盖安装准备、设备连接、文件确认与版本兼容性问题。

不包含业务登录

不会提供医生登录、患者管理、测量记录查询等专属工作入口。

指向正式入口

通过下载页、流程页、联系页形成公开支持闭环，避免跳转到非公开页面。